This morning I woke up and took AKV out with me to allow Mommy to sleep in and to get in my Daddy/Son-Son time in. We ended up at a Kohl's department store to find me a new shirt for tonight's Sketchfest show. After a long time of walking around, trying stuff on, and chasing AKV through the aisle and putting everything back he tore down, I finally got me a pair of shirts I was happy with. I checked out, got AKV bundled for the walk to the car, then headed out the door.
As soon as I got to the car, I fumbled around trying to find my keys. Suddenly, I dropped the bag into the sludgy, black snow and the shirts flew onto the street. *ARGH!* So, I stood there for 5 minutes contemplating whether or not I go home and wash these brand new shirts or go back in and hopefully exchange them. I decided to get back into the store and try to convince them to give me new shirts.
Once I got to the customer service area, which strangely enough was on the 2nd floor of the building vs. the first floor right at the entrance like most stores, I noticed the long line standing there. I knew at this point this experience was probably going to be interesting at the least, because everyone in line looked miserable and angry. I got in line while AKV decided to go and pull out as many gift cards out of their receptacle as possible :). I let him tear up the store knowing full and well I would (probably) pick up after him.
I finally got to the desk and the lady working the register asked me what I needed. I told her that I had just purchased a couple of shirts 15 minutes ago and they got dropped into dirty snow outside. I was wondering if they would be able to exchange them for new shirts. The lady, like almost all "customer service" reps, gave me a dirty face, and silently began scanning tickets to begin the exchange. I was happy with this all up until she tried placing the new shirts I had picked out on top of the old, wet, nasty shirts! I quickly grabbed the shirts and told her, "Can you not place these on top of the wet shirts? I need to wear them tonight." That got me another nasty look. She huffed, and puffed, and blew her way through the exchange. I asked her for two bags to allow me to drop these shirts again with no consequences in the future. Nasty look #3! I felt like I was in a bad Janet Jackson video. I go tmy shirts double-bagged and headed out.
Customer service in America will never improve. If it just wasn't for the pesky customer part, it would be so much easier.